Terms of Service

Seller Information

Story Leaf operates this store.

Business address:
1630 N Main St, #210
Walnut Creek, CA 94596-4609
United States

Customer service questions may be sent to hello@storyleaf.com.

United States Shipping Only

Story Leaf ships orders only to valid addresses within the United States. We cannot complete orders with shipping addresses outside the United States.

Pricing and Shipping Charges

The advertised product price includes all mandatory packing and handling costs. Reasonable shipping charges and applicable government taxes are calculated separately.

The complete order total will be displayed before payment is completed.

Processing and Shipping

Orders are processed for shipment once a week. Please allow up to seven calendar days for processing before your order is handed over to USPS, depending on when the order is placed. 

Delivery times vary based on the destination and USPS service selected. Any delivery date provided by USPS is an estimate and not guaranteed.

If Story Leaf is unable to ship an order within the stated processing timeframe, we will notify the customer and provide options as required by applicable law. These options may include accepting a revised shipping date or canceling the delayed order for a full refund. 

Customers are responsible for providing a complete and accurate shipping address. If an order is returned to Story Leaf due to an incorrect or incomplete address provided during checkout, the customer may be responsible for the reasonable shipping costs required to resend the order.

Damaged, Incorrect, Defective, or Missing Orders

If you encounter an issue with your order, please contact us at hello@storyleaf.com within 14 calendar days of the recorded delivery date. 

If your order has not been delivered, reach out within 14 calendar days of the carrier's latest estimated delivery date.

In your message, please include your name, order number, a description of the issue, and, if applicable, photographs of the item and packaging. Story Leaf may request additional information that is necessary to review the issue.

Each order issue is reviewed individually and handled on a case-by-case basis. The resolution will depend on the specific circumstances and applicable laws. Please note that Story Leaf does not guarantee any specific outcome, including a replacement, refund, or store credit.

Any refund mandated by applicable law will be issued using the original payment method within the legally required timeframe.